COVID-19 RESPONSE PLAN

We want you to know the health and safety of our members, employees and their families is GemCare Wellness’s top priority, and we have executed on our pre-established business continuity and pandemic contingency plans, in accordance with guidelines set by the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC) and the U.S. Department of Health and Human Services (HHS).

GemCare Wellness is an essential business and we are fully staffed and operational. We are continually monitoring the situation and will continue to safely provide the services that our members rely on.

Please see the Frequently Asked Questions below for more detail or email CustomerService@gemcarewellness.com with any questions.

For the latest information on COVID-19 visit Centers for Disease Control and Prevention.

Frequently Asked Questions

Yes, GemCare Wellness (GCW) is open and fully operational at this time. GCW is considered an essential business, and we are continuing to coach our members.

As all of our coaching is done through tele-health, you will continue to reach your coach the same as you always have. Please utilize your portal access or email to communicate with your coach should you need to change your appointment time.

We are currently working out the best option to continue to support you and provide all necessary materials as well as being able to ask questions as needed. If you are currently enrolled in our DPP class, we will be contacting you with all details.

Our employees are our most valuable asset, and GEM Edwards Pharmacy is doing its best to keep them safe.

The only employees at our headquarters are essential personnel. The remainder or our team has been moved to work remotely to continue servicing our customers. For our essential personnel at our headquarters, we are following all guidelines from the Centers for Disease Control (CDC) and the Ohio Department of Public Health.

We have implemented daily temperature checks for all employees and sending home any employee with a fever or who doesn’t feel well. Within the office and warehouse, we are following social distancing guidelines by keeping employees at least 6 feet away from one another at all times. We have also scheduled additional cleaning services and employees are washing their hands and sanitizing their workspaces on a regular basis.

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